Privacy Policy
Privacy Policy
Effective Date: May 2026
Avalon Heating & Air + Electrical (“Avalon,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website and services. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, schedule service, or communicate with our team.
Information We Collect
We may collect the following information when you use our website or services:
- Name
- Phone number
- Email address
- Service address
- Appointment details
- Uploaded images or service-related files
- Website usage data and analytics
We may also automatically collect certain technical information such as:
- IP address
- Browser type
- Device information
- Pages visited on our website
- Cookies and tracking data
How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Provide HVAC and electrical services
- Respond to inquiries and customer support requests
- Send appointment confirmations and service updates
- Improve our website and customer experience
- Analyze website traffic and performance
- Communicate promotions, reminders, or company updates when consent is provided
SMS & Text Messaging
By submitting your phone number through our forms, you may consent to receive text messages from Avalon Heating & Air + Electrical related to:
- Appointment scheduling
- Service reminders
- Technician updates
- Billing notifications
- Customer support communications
Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP.
We do not sell or share SMS consent information with third parties for marketing purposes.
How We Protect Your Information
We take reasonable security measures to help protect your personal information from unauthorized access, misuse, or disclosure.
While we work to protect your information, no online transmission or storage system can be guaranteed 100% secure.
Sharing Information
We do not sell your personal information.
We may share information with trusted third-party service providers only when necessary to operate our business and provide services, including:
- Scheduling and dispatch software
- Payment processors
- Website hosting providers
- Marketing and analytics platforms
These providers are required to handle information securely and appropriately.
Third-Party Links
Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of those websites.
Your Rights
You may contact us at any time to:
- Request access to your information
- Update or correct your information
- Request deletion of your information
- Ask questions about this Privacy Policy
Contact Information
Avalon Heating & Air + Electrical
Jacksonville, FL 32257
Phone: (904) 245-1818
Website: https://coolingjacksonville.com
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.